Analysis of the questionnaire results to professionals of Portuguese public libraries on the social mission of the public library on Facebook

Abstract

This work presents the results and the analysis of the questionnaire conducted among 99 professionals of Portuguese public libraries with Facebook page/profile at the beginning of the year 2014. It is part of a wider research - case study, using other techniques for data collection on the impact of Web 2.0 on the social role of Portuguese public libraries on the Facebook platform. The main purposes of the survey are to analyze how professionals from libraries explore the Facebook platform regarding the social mission, as well as collecting and analyzing their opinions/perceptions about the social mission of the public library and how Facebook contributes to develop it. The questionnaire was structured in six thematic sections: 1. Identification of the respondent 2. Characterization of the human resources of the library; 3.Use of Web 2.0 technologies by the library 4. Use of the library Facebook page 5. Opinion about the presence of the Public Library on Facebook 6. Opinion about the social mission of the public library on Facebook. The questions are closed type with multiple choice and with evaluation table. Open questions were used in order to better assess the respondents' opinion. This questionnaire was designed in the online system eSurvey Creator