The Total Quality Management philosophy: The Deming's principles in two Portuguese institutions of high education
| dc.contributor.author | Saraiva, Margarida | |
| dc.date.accessioned | 2012-11-30T16:50:04Z | |
| dc.date.available | 2012-11-30T16:50:04Z | |
| dc.date.issued | 2006-07-05 | |
| dc.description.abstract | Usually, the process of TQM is implemented in the industry and in services through the adoption of a group of principles. Deming that presented a set of principles to improve the quality process in a organisation. The study applied some of the Deming’s principles in two Portuguese institutions of high education. The objective was to understand if the Deming’s principles could be applied. The results showed a group of possible difficulties and benefits and concluded that can be implemented. Their correct application could allow them to evolve from quality to excellence. | por |
| dc.identifier.authoremail | msaraiva@uevora.pt | |
| dc.identifier.citation | SARAIVA, Margarida, "The Total Quality Management philosophy: The Deming's principles in two Portuguese institutions of high education", in 21st European Conference on Operational Research (EURO XXI 2006), University of Iceland, Reykjavík - Iceland, 5 July 2006 | por |
| dc.identifier.principalpublicationtitle | 21st European Conference on Operational Research (EURO XXI 2006) | |
| dc.identifier.scientificarea | 661 | por |
| dc.identifier.sharewith | GES | por |
| dc.identifier.uri | http://hdl.handle.net/10174/6161 | |
| dc.language.iso | eng | por |
| dc.peerreviewed | yes | por |
| dc.publisher | University of Iceland | por |
| dc.rights | openAccess | por |
| dc.subject | Quality Management | por |
| dc.subject | Knowledge Engineering and Management | por |
| dc.subject | Development | por |
| dc.subject | Quality of Education | por |
| dc.subject | Excellence | por |
| dc.title | The Total Quality Management philosophy: The Deming's principles in two Portuguese institutions of high education | por |
| dc.type | article | por |
| degois.publication.location | University of Iceland, Reykjavík - Iceland | por |
| degois.publication.title | 21st European Conference on Operational Research (EURO XXI 2006) | por |